Legal

Refund Policy

Last updated: July 14, 2026

1. Overview

This Refund Policy explains how BuildForge handles refund requests for digital products sold through our storefront on whop.com.

2. Our approach

If a customer, bank or merchant partner raises a concern about a transaction, our default position is to work with them constructively. In most cases we would rather refund than dispute.

3. When you can request a refund

Your payment was charged but access was not delivered.
The product materially differs from its description.
You were charged more than once due to a technical error.
The purchase was made without your authorization.
You changed your mind and have not made substantial use of the materials.

4. How to request

Open your Whop order at whop.com/orders and use the "Contact seller" / "Request refund" option. Or email us at info@build-forge.org.

5. Processing time

Once approved, refunds are processed by whop.com. Card payments typically take 5–10 business days.

6. Contact

BuildForge — info@build-forge.org